Refund & Returns Policy

Last Updated: June 2026

Thank you for shopping with Trufal Technologies.

We are committed to providing quality products and customer satisfaction. Please read this policy carefully before placing an order.

Returns

Customers may request a return only if:

• The wrong product was supplied.

• The product was damaged during transit.

• The product received is defective upon delivery.

Due to the nature of fermentation cultures, microbiological products, laboratory media, and related materials, opened, used, or improperly stored products are generally not eligible for return.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.

To process your request, please provide:

• Order number

• Photographs of the product

• Photographs of the packaging

• Description of the issue

Requests submitted after 48 hours may not be eligible for replacement or refund.

Refunds

Approved refunds will be processed to the original payment method used during purchase.

Refund processing times may vary depending on the payment provider and banking institution.

Replacements

Where appropriate, we may offer a replacement product instead of a refund.

Replacement eligibility will be determined after reviewing the reported issue and supporting photographs.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Opened products

• Used products

• Products damaged due to improper storage or handling after delivery

• Products purchased during clearance or promotional sales unless defective

• Digital products, downloadable resources, or educational materials

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation may not be possible.

Contact Information

For refund, replacement, or return requests, please contact:

Trufal Technologies
G1/16 MIDC Wardha Industrial Area
Wardha, Maharashtra, India – 442001

Email: trufalindia@gmail.com